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1. Our Commitment

At ACARGO LOGISTICS, we take the security and confidentiality of our users’ and customers’ personal data seriously. This Privacy Policy explains how we collect, use, store, and protect information you provide when using our website and requesting our international logistics services.

2. Information We Collect

We may collect personal information you voluntarily provide through our contact and quote forms or direct communication by email and WhatsApp:

  • Identification Data: full name, company, and job title.
  • Contact Details: email address, phone number, and shipping/receiving address.
  • Operational Data: cargo details, weight, volume, origin, destination, and customs requirements.

3. Purpose of Data Processing

The information collected is used exclusively for the following purposes:

  • To process and respond to quote requests or technical inquiries.
  • To coordinate sea, air, and land transportation and customs procedures.
  • To provide updates on the status of your shipments.
  • To improve user experience and the quality of our website services.

4. Third-Party Processing and Forms

We use integrated services such as Formspree to efficiently deliver requests by email. These providers process information securely and solely to forward your message to our customer service team. ACARGO LOGISTICS does not sell, rent, or share your personal data with third-party marketers.

5. Cookies and Tracking Technologies

Our website may use essential technical cookies to ensure proper navigation and optimize loading. We do not use cookies for advertising tracking or to collect sensitive information without your consent.

6. Information Security

We implement physical, electronic, and administrative safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure, so we continually work to apply industry best practices.

7. User Rights

You may access, correct, cancel, or object to the processing of your personal data at any time. To exercise these rights or request deletion of your records from our customer database, email ra@acargologistics.com.

8. Changes to This Policy

We reserve the right to modify this Privacy Policy to reflect future legal updates or internal operational changes. Any changes will be published on this page immediately.

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